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Lumary is an Australian supports and care management software platform built for disability, aged care, and allied health providers. It brings together everything an organisation needs to deliver and manage care services — client records, care planning, rostering, progress notes, billing, compliance reporting, and more — into a single connected system.

Lumary is purpose-built for the Australian supports and care sector, which means it's designed from the ground up to align with the specific requirements of the NDIS, the Aged Care Quality Standards, Medicare, and other funded programs. Rather than adapting a generic platform to suit the care sector, Lumary's workflows, templates, and integrations reflect the way Australian care organisations actually operate, so providers spend less time managing their software and more time supporting the people in their care.

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Lumary is designed for registered and unregistered care providers across three sectors:

Disability providers: including NDIS registered providers, support coordinators, and specialist disability accommodation (SDA) and supported independent living (SIL) operators who need to manage participant plans, shift-based supports, NDIS billing, and Quality and Safeguards Commission compliance.

Aged care providers: including home care package (HCP) providers, Commonwealth Home Support Programme (CHSP) providers, and residential aged care operators navigating the transition to the Support at Home program and ongoing obligations under the Aged Care Quality Standards.

Allied health providers: including occupational therapists, physiotherapists, speech pathologists, psychologists, and multidisciplinary practices delivering services under the NDIS, Medicare, DVA, and other funded programs.

Whether you're a small independent provider or a large multi-site organisation, Lumary is built to scale with your business and adapt to the complexity of your funding environment.

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Compliance is one of the most significant operational challenges for Australian care providers. Between the NDIS Quality and Safeguards Commission, the Aged Care Quality and Safety Commission, Medicare requirements, and workforce obligations, the documentation and reporting burden is substantial, and the consequences of falling short are serious.

Lumary embeds compliance into everyday workflows so it becomes a natural part of how your team works, rather than a separate administrative task. This includes:

• Structured progress notes and care plans that create an auditable, evidence-based record of service delivery aligned to relevant standards
• Automated incident and risk management workflows with built-in escalation paths and mandatory reporting timeframes
• Real-time dashboards that give leadership visibility over compliance status, outstanding actions, and quality indicators across the organisation
• Workforce compliance tracking, including credential expiry alerts, training records, and police check status
• Billing and claiming workflows that reduce the risk of non-compliant invoices, rejected claims, or funding misuse

When compliance is built into the platform rather than bolted on, providers are better positioned for audits, reviews, and the increasing scrutiny that comes with operating in a regulated care environment.

Implementation timelines vary depending on the size of your organisation, the complexity of your services, and how much data needs to be migrated from your existing systems. Most providers can expect to be up and running within a few weeks to a few months, with dedicated onboarding support throughout the process.

Lumary's implementation process typically includes:

• Discovery and configuration: working with your team to configure the platform to your specific service types, funding streams, and operational workflows
• Data migration: transferring client records, historical data, and existing documentation from your current system to Lumary
• Training: role-based training for your team, from frontline support workers through to administrators and leadership, delivered in a format that suits your organisation
• Go-live support: hands-on assistance during your initial period of use to resolve questions and ensure your team is confident with the platform
• Ongoing customer success: continued access to support, product updates, and a customer success team who understands the care sector

Lumary is also regularly updated to reflect changes to the NDIS price guide, aged care funding rules, Medicare item numbers, and other regulatory requirements, so your team doesn't need to manage those changes manually.

Support and Care organisations rely on a range of systems beyond care management, including payroll, accounting, HR, rostering, and communication platforms. Lumary is designed to connect with the tools your organisation already uses, so data flows between systems without manual re-entry or reconciliation.

Key integrations include:

• Accounting and payroll: integrations with platforms such as Xero and MYOB to synchronise invoices, payments, and payroll data, reducing double-handling and reconciliation time
• Government portals: direct integration with the NDIS myplace portal (via PRODA) for bulk claims submission, and with Services Australia (Medicare) for MBS and home care claiming
• HR and workforce management: connections to workforce platforms for staff scheduling, leave management, and compliance tracking
• Document and communication tools: integrations that support secure messaging, document storage, and client and family communication within a governed environment

If your organisation uses a tool that isn't yet integrated with Lumary, our team can discuss your requirements -  Lumary's able to offer open API through Salesforce, approach means that custom integrations are possible for organisations with specific technical needs.