As the average lifespan of Australians continues to increase, so too does the demand on aged care providers who have been tasked with accommodating an ever-expanding list of complex care needs. Ongoing reforms in the aged care sector have also placed a renewed focus on client choice.Karen Tansey, Lumary Aged Care Specialist, sat down with HelloCare to discuss how to improve staff retention and care outcomes. As a former home care manager and NDIS consultant, Karen has a unique understanding of the role that care planning and documentation play in delivering care outcomes.Read the article here.[lum_social]